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Author Topic: COMPLAINTS PROCEDURE  (Read 462 times)

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COMPLAINTS PROCEDURE
« on: November 24, 2016, 12:38:18 PM »
COMPLAINTS PROCEDURE

Republik Murah is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide us with as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:

1. Republik Murah will confirm receipt of your complaint in writing, notifying you that the complaint will be addressed without delay. Republik Murah reserves the right to refuse to investigate complaints which are apparently frivolous, abusive or offensive. 

2. Republik Murah customer care representative will review your situation, search for an appropriate solution and inform you of the timeframe within which a response should be expected.

3. If the Republik Murah Customer Care representative is not able to resolve your case within the pre-announced period, your complaint will be escalated to a Customer Care manager.

4. If the Republik Murah Customer Care manager also can't provide you with an appropriate solution, then your complaint will be forwarded to the Company Director, who will further investigate the situation and ensure that all necessary measures have been taken. The Company Director will respond in writing within two working days, and reply with a solution within five working days. 

5. An alternative complaint submission method is sending a fax to the following number: +1.510.868.6446